Tips on What to Do in Case of an Accident

What to do in an accident:

If car is drivable:

First, contact SGI and process an insurance claim. Once you have received an appointment and had an estimate completed, bring your estimate and vehicle to our shop. Within 5 minutes, we will have an appointment booked for you. Some information that will be asked of you includes:

  • Insurance package policies
  • Rental car coverage
  • Any other repairs required other than the claim

Please remember that if you’re given the option of who should do your collision work, request P.A. Autobody. We’ll provide an estimate and even offer same-day repair services.

On the day of your appointment, bring in your vehicle. We will offer a shuttle service in order to get you back home or to work. Our staff will let you know up front the required time it will take to repair your vehicle. If we are delayed or ahead of schedule, we will let you know. You won’t be left in the dark or without your vehicle for long. Before you get your vehicle back it is quality checked and road tested. You car will also be cleaned—we detail all the cars we service.

If car is not drivable:

First, process the insurance claim. Let them know where you would like the car repaired when asked. You’ll receive a date. The car is towed away in order to prepare an estimate. You should then contact us here at P.A. Autobody. Let us know that your vehicle has been in an accident and is not drivable. We will retrieve the vehicle from where it was towed. You will be kept informed so that you know what is happening to your vehicle. We'll let you know what car parts are being ordered, what procedures need to be taken, and any other details.

How to process insurance claim:

There are 2 ways to process your insurance claim. The first is by visiting the SGI Insurance website at on online services, and then click auto e-claim. A walkthrough will take you step by step through the online process. You'll need your vehicle’s plate number, driver’s license number, and date of birth. Also provide your additional package policy information and general incident information that created the claim. When completed, you can book an appointment date online right then and there.

The second way to process your insurance claim is by calling 953-8000. They will walk you through the whole process.

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